Job title: Front House Staff

Based in: The Croft, St. Vincent Road, Kacheripady, Ernakulam

Reports to: Front House Manager

Hours:  Full time (9 Hrs./Day)

Salary: Starting at Rs. 10,000/month

Job Purpose: Taking orders, serving customers, packing orders, overseeing café, making drinks, cleaning

 

Job responsibilities:

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• Answer all incoming inquiries professionally, ensuring an excellent customer experience.

• Plan the day-to-day orders of pastries and breads for the café together with the bakers.

• Complete your barista training. 

• Make sure the café is clean, organized, and stocked with fresh pastries and breads.

• Take orders from customers in the café and though the delivery apps, phone calls and email.

• Engage with customers in a friendly and professional manner while actively listening to their desires and concerns offering solutions in a satisfactory manner.

• Communicate with other team members about orders, advance orders and any related issues.

• Collect and report customer feedback to ensure that best practices are recognised and maintained.

 

Requirements:

 

• Work experience in any type of restaurant, hotel, or bakery

• Committed with a desire to grow your skills within our business

• Organized and able to work well in a busy environment

• Confident with technology, able to quickly grasp different software applications and systems

• Strong communication skills in English, both written and verbal

• Able to communicate clearly in Malayalam

• Polite and friendly

• Trustworthy and reliable

• Ability to work both independently and collaboratively within a team

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Zera Noya Values

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Kindness: At our company, kindness is not just a nicety, but a fundamental value that guides our interactions with each other, our customers, and the community. We believe in treating everyone with empathy, respect, and compassion, fostering a positive and supportive environment for all.

Quality: We are committed to delivering excellence in everything we do. Quality is not just about meeting standards; it's about exceeding expectations and consistently delivering products and services that reflect our dedication to craftsmanship, innovation, and customer satisfaction.

Consistency: Consistency is the cornerstone of our success. We understand that reliability and predictability are essential for building trust and loyalty with our customers. We strive to maintain consistency in our processes, products, communication, and performance, ensuring that every experience with our company is consistently excellent.

Cleanliness: Cleanliness is not just about appearance; it's a reflection of our commitment to health, safety, and professionalism. We believe in maintaining clean and organized environments, whether it's our physical spaces, digital platforms, or processes. By prioritizing cleanliness, we create a welcoming and hygienic atmosphere for our employees and customers alike.

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